Privacy Policy Last Updated: 16 October 2024 Introduction
The Medical Aid Society of Malawi (“MASM,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Medical Aid Society of Malawi mobile application (“App”). By using the App, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
• Personal Information: Information you provide directly, such as your name, member ID, contact information, and any other information related to your membership or healthcare.
• Health and Medical Information: Information related to your health coverage, claims, benefits, and medical services received. This information is only collected as necessary to provide our services to you.
• Usage Data: Information automatically collected when you use the App, including your IP address, device information, operating system, and usage metrics.
• Location Data: With your permission, we may collect location data to enhance certain App features.
• Cookies and Tracking Technologies: We may use cookies or similar technologies to gather information about your interactions with the App.
2. How We Use Your Information
We use the information we collect to:
• Provide and improve healthcare services and member support
• Personalize and enhance your experience with MASM services
• Process claims, benefits, and coverage requests
• Facilitate communication with healthcare providers as necessary
• Send you updates on your membership, claims, and health resources
• Monitor and analyze usage and trends for App improvements